Private policy

Arrival 19 Sep. '21
Departure 20 Sep. '21

Privacy policy and the use of cookies

It is crucial for City Hotel Management Sp. z o.o. to keep data confidential and we want each and every of our Guests to know how we process data. This is why we have drawn up the Privacy Policy, which describes the method of protecting and processing personal data.

Who controls your personal data?

The personal data provided to us are controlled by our company, the registration details of which are presented below:

City Hotel Management Sp. z o.o.
ul. Toruńska 12
80-747 Gdańsk
Tax Identification Number (NIP): 592-226-54-65
Business Registry No. (REGON): 363266797
National Court Register (KRS): 0000589930
Share capital: 5000 PLN

Where do we store your data?

The personal data collected are stored in the territory of Poland and they are processed there.

Who has access to your data?

Your data may be accessed only by employees authorised to that.
We never transfer your data, sell them or exchange them for marketing purposes with other entities not related to us. Data transferred tothird party entities are used only to provide our services. Such data are received by payment companies for the purpose of processing payments, and if necessary by companies providing mail services and the hotel software developer.

What is the legal basis for the processing of data?

In the case of processing personal data obtained from you, we will inform you on a case-by-case basis whether they were transferred in accordance with the regulations, whether it is required to sign a contract and whether you are obliged to provide your personal data and what are the possible consequences of withholding a consent to that.

How is using third party booking platforms for the purpose of booking accommodation related to the processing of your personal data?

In the course of selling our services, we cooperate with third party booking platforms. By booking via those platforms you will be informed that your personal data will be controlled by City Hotel Management Sp. z o.o. It is similar if you make a booking by telephone or directly at a hotel. If you wish to submit a request or ask a question about your personal data, contact us directly at

What purposes will we be using your data for?

If you give consent to receiving marketing communication, we will be using your data for the purpose of:

  • informing you of our new offers, packages
  • submitting proposals to you
  • informing you of promotional campaigns

Bear in mind that it might become necessary to transfer your data in order to comply with the provisions of law as well as decisions of courts and other authorities.

What personal data do we process?

We will be processing the following personal data:
the contact details that you provided to us, such as the first and last name, e-mail address, telephone number, the number of the ID document, company details.

How long will we store your personal data?

We will store your personal data during a ten-year period.

What rights do you have?

  • The right to access data:

You have the right of request information about which personal data we store at any time. In order to do that, contact us and you will receive this information by e-mail.

  • Right to portability:

If City Hotel Management Sp. z o.o. processes your personal data in an automated manner based on your consent, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format. This copy may be sent to you or another entity. This applies exclusively to the personal data that were provided to us.

  • The right to rectify data:

You have the right to request that your personal data be rectified if they are inaccurate, and also to complete incomplete data, by sending such a request to our e-mail address

  • The right to erase data:

You have the right to erase, at any time, any data processed by City Hotel Management Sp. z o.o., with the exception of situations where you purchased any of our services and you received an invoice or a bill. In such a case we will retain your personal data concerning the transaction for accounting purposes.

  • The right to withhold consent to direct marketing:

You have the right no to agree to receive direct marketing materials, including also to enter you in the data-base used to prepare such materials.

You can resign from receiving direct marketing materials by reporting this fact by e-mail to

How can you exercise your rights?

We have a very serious approach to data protection, therefore, we have delegated an employee who will be answering questions regarding the issues above. This employee can be reached at

  • Data Protection Officer

In order to guarantee that your data are processed in an accurate, transparent and lawful manner at all times, we have appointed the Data Protection Officer. You can reach the Data Protection Officer at, entering “DPO” in the e-mail subject line.

  • The right to file a complaint with the supervisory authority:

You can contact us if you believe that City Hotel Management Sp. z o.o. processes your personal data in an inappropriate manner. You also have the right to file a complaint with the supervisory authority.


Updating our Privacy Policy:
In the future it may become necessary to update the Privacy Policy. Its latest version will be available on our website at all times. We will keep you up-to-date whenever the Privacy Policy is amended, for instance in the scope of the purpose for which we use your personal data, the identity of the Data Protection Officer or your rights.

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